Description
The Loyalty Manager leads Marriott’s Bonvoy Elite-member recognition and engagement, coordinating the full guest journey from pre-arrival through post-stay feedback. The role manages part of the Loyalty Operations department, directs and mentors team members, supports guest-service and property operations, resolves complaints, and handles hiring, training, performance evaluations, and departmental planning. Candidates need either a two-year degree plus two years of loyalty, guest-relations, or guest-recognition experience, or a four-year degree with no work experience required.
