Description
The role leads the implementation, transition to operations, and ongoing management of customer service, CRM, and contact center solutions; serves as a subject matter expert for Microsoft Dynamics 365 and Power Platform; manages enhancements, releases, configurations, AI, and automation solutions; coordinates vendors, stakeholders, support teams, and architects; translates business requirements into technical solutions; and monitors performance, usage, issues, and business outcomes. The position requires hands-on experience with Microsoft Dynamics 365 and Power Platform, experience with CRM or related business applications, and strong English communication skills for Switzerland.
