Description
YDUQS is hiring a mid-level analyst to design and improve its customer service operating model, consolidate coordinator initiatives into a strategic roadmap, establish OKRs and guidelines for customer service channels, define coordination rules between digital and human channels, and analyze management performance to identify inefficiencies. The role requires a bachelor’s degree in a relevant business, engineering, or economics field, with customer-journey mapping experience preferred, and is based in Rio de Janeiro with a hybrid work model and a 40-hour workweek.
