Description
The full-time Analista de Relacionamento com o Cliente Pleno will manage a mixed portfolio of large and retail customers, resolve critical cases, support billing and collections, and maintain relationships with energy distributors. The role also covers customer-service indicators, root-cause analysis, process standardization, agile rituals, and cross-functional collaboration with billing, collections, operations, energy management, and technology teams. Required qualifications include higher education in administration, commercial management, project management, or related areas; prior full-level customer-relations experience; knowledge of distributed generation, CRM or SAP systems, billing, collections, negotiation, SLAs, TMA, TME, and intermediate Excel. Benefits include health and dental insurance, life insurance, VR/VA, transportation allowance, educational discounts, Onhappy, TotalPass, DayOff, and monthly massage.
