Description
MI Technical Solutions is hiring a Mid-Level IT Help Desk Technician to provide on-site and remote Tier II technical support to end users in a Department of Defense and Navy environment. The role covers desktop and laptop troubleshooting, Windows and mobile-device support, network connectivity, telecommunications, VTC/SVTC and Microsoft Teams, NIPR/SIPR account administration, FsAST mobility services, device and software maintenance, ticket management, and coordination with enterprise support organizations. The position requires a current DoD Secret security clearance, approximately 3–5 years of relevant IT support experience, and a CompTIA Security+ CE or equivalent DoD cybersecurity certification.
