Description
The IT Support Specialist responds to and logs customer support tickets, performs triage and preliminary analysis, resolves incidents and application issues, provides phone and remote support, escalates complex cases, maintains service-level agreements, and records solutions in the ticket management system. The role requires a bachelor’s degree in Computer Science or a related field, network knowledge, mobile application and device knowledge, ticket management, system software, modeling and testing tools, requirements analysis, and Office Suite skills, along with 3 to 5 years of experience. Medical and dental coverage for employees and dependents is listed among the benefits.
