Description
Codes Health is hiring a Mid-Market & SMB Customer Success Lead to manage a high-volume portfolio of law firms through onboarding, ongoing success, account-health monitoring, expansion, and scalable touchpoint sequences. The role requires 3–5 years of B2B Customer Success experience, strong analytical and written communication skills, playbook experience, and the ability to balance scale with personalization. The position focuses on retaining and growing ARR, completing onboarding, conducting quarterly business reviews, intervening with at-risk accounts, and contributing expansion revenue.
