Description
BILL is hiring a Mid-Market CSM to own complex mid-market accounts and act as a trusted advisor across its AP/AR and Spend & Expense platforms. The role focuses on retention, churn prevention, executive business reviews, customized upsell and cross-sell execution, product consultations, integration troubleshooting, and independent issue resolution. Candidates should have 5–8 years of customer-facing SaaS experience, multi-stakeholder relationship management, expansion ownership, product and integration knowledge, strong process discipline, and proficiency with Salesforce and Gainsight. The role is remote-first, with office spaces in San Jose, California, and Draper, Utah, and offers OTE ranges of $128,700–$181,700 USD depending on geographic zone, plus medical, dental, vision, retirement, and other benefits.
