Description
The MIS Analyst supports Global Service Desk by designing, developing, implementing, and maintaining mission-critical business intelligence reports, G-Suite and Excel reports, dashboards, trackers, and operational metrics. The role collects and analyzes data, prepares ad hoc and recurring reports, identifies automation opportunities, monitors performance trends, and provides actionable insights to stakeholders and management. It requires post-secondary education, data analytics and modeling knowledge, VBA and SQL, advanced Excel and BI skills, and 3–6 years of reporting experience, with night-shift availability for US or UK clients.
