Description
The role supports customers using the nts.suite by handling support tickets, analyzing technical and application-related issues, learning energy-sector processes, documenting and prioritizing tickets, collaborating with colleagues and developers, and providing remote support with tools such as Anydesk and Teamviewer. Candidates need a commercial or technical qualification or equivalent experience, IT affinity, structured problem-solving skills, and customer-service orientation; prior energy-sector experience is not required. The position offers flexible working models and the possibility of working from home.
