Description
The Mobile Phone Customer Support Representative handles inbound and outbound calls about mobile phone products and services, troubleshoots technical issues, documents interactions, escalates unresolved matters, and follows compliance requirements. The role requires flexible availability for any day and assigned shifts, including weekends and public holidays, and the ability to train or work onsite. Experience in customer service is preferred, while strong communication, problem-solving, typing, computer, and Microsoft Office skills are required.
