Monitoring Supervisor at TD SYNNEX

The VMT Supervisor leads a team of VMT monitoring specialists in Kuala Lumpur, managing daily operations, service levels, customer satisfaction, performance reporting, training, and complex alert coordination. The role requires shift work, proficiency in global IT monitoring and call service, Chinese and English communication, data analysis, risk assessment, and collaboration with the China VMT team. A bachelor's degree and 5–8 years of relevant experience are required, while an IT background is preferred.