Description
Vertiv is hiring a remote Technical Support Engineer for its Monitoring products. The role provides technical support and problem resolution for infrastructure management and remote monitoring solutions, including customer assistance, root-cause investigations, service documentation, product testing, training, and database and procedure development. It requires substantial experience in monitoring, building automation, controls, networking, troubleshooting, and customer support, along with knowledge of data communications, protocols, Windows systems, and Microsoft Office. The position includes 25% domestic and minimal international travel and availability for emergency travel.
