Description
SuperCom is hiring a Monitoring Technical Support Specialist (NOC) to support global monitoring operations by continuously monitoring dashboards and alerts, triaging and resolving IoT, network, and server anomalies, executing incident response runbooks, documenting work in Jira Service Desk, and maintaining SLA performance. The role requires rotating 24/7 coverage, including nights, weekends, holidays, and on-call support, and seeks candidates with technical support, monitoring, or NOC experience, along with familiarity with ticketing systems, SQL, APIs, web services, and cloud or network technologies.
