Description
The CSR Specialist handles complex, non-routine customer inquiries, provides technical product support, generates sales, negotiates pricing, manages customer orders and inventory, and coordinates billing, returns, and fulfillment. The role also coaches less experienced Customer Service Representatives and requires a bachelor's degree or equivalent experience, specialty product knowledge, strong communication and negotiation skills, and excellent computer skills. Compensation is $31.16–$40.49 USD per hour, with healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay mentioned.
