Description
The Senior Customer Service Representative responds to complex customer inquiries, provides quotes, places orders, negotiates pricing, manages inventory and backorders, coordinates shipping, and handles returns. The role also coaches less experienced Customer Service Representatives and may be assigned to a single customer. It requires a high school diploma or GED and five or more years of related experience, strong communication and negotiation skills, product knowledge, and excellent computer skills. The position offers healthcare coverage and other benefits and pays $27.06–$35.22 per hour.
