Description
The Moving Customer Service Coordinator serves as a primary contact for customers preparing for household moves, guiding them through the relocation process and coordinating approximately 50–60 moves per month. Responsibilities include introducing customers to the relocation management program, scheduling virtual surveys, reviewing move information, completing registrations, developing estimates and pricing, collaborating with internal teams and external partners, maintaining customer communication, resolving quality or claims concerns, and updating move-related data in company systems. The role requires two to three years of customer service experience, basic to intermediate Microsoft Office skills, and a hybrid work arrangement with required in-office days on Tuesdays, Wednesdays, and Thursdays.
