Description
AHEAD is hiring EUS Apprentices for its Managed Services team to provide first-level technical support for desktops, laptops, printers, and peripherals; troubleshoot hardware, software, operating system, and connectivity issues; manage service requests and incidents; support device and application installation and maintenance; assist with user onboarding and offboarding; escalate unresolved issues; document support activities; meet SLAs; and handle inbound and outbound calls. The apprenticeship is intended for 2026 engineering graduates in computer science, IT, electronics, or a related field, with a 24×7 rotational shift environment and benefits including health insurance, paid leave, flexible work arrangements, and learning opportunities.
