Description
The role provides end-to-end functional support for Oracle customers across Incident, Problem, and Change management, with ad hoc project work, customer guidance, service improvement, automation, risk escalation, and support transitions. It requires 8+ years of functional support experience for Oracle HCM and Payroll projects within Oracle Fusion, essential payroll experience, managed-services experience, ITIL certification, and Oracle Cloud HCM certifications. The role also requires 24x7 shift-based support and includes assistance with functional pre-sales.
