Description
AHEAD is hiring an entry-level Operations Lead to support end-to-end IT service delivery operations under senior guidance. The role covers incident, service request, problem, and change management; dashboard and SLA/SLO monitoring; ticket audits; root-cause analysis; change documentation; service reviews; and 24/7 shift support. It seeks 2026 graduates with a bachelor's degree in IT, Computer Science, or a related field, 0–1 year of ITSM/Operations experience, and familiarity with ticketing tools or willingness to learn. The posting includes India employment benefits, including health insurance, paid leave, flexible work arrangements, and learning opportunities.
