Description
The Micro, Small and Medium Business Support Agent provides end-to-end customer support to micro and small business clients across chat, phone, email, and other channels. The role handles standard and complex banking requests, explains business products and regulatory requirements, coordinates with internal teams, resolves complaints, documents cases, and escalates unresolved or high-risk issues. It requires customer-service and banking experience, knowledge of payments, lending, digital banking, KYC, AML, and data privacy, strong English and Tagalog communication skills, and the ability to work under pressure.
