Description
The MSP Trainer designs, delivers, and improves technical, operational, and cybersecurity training for teams in a 24/7 managed services environment. Responsibilities include building role-based onboarding curricula, training staff on PSA/RMM platforms and Microsoft 365, facilitating live and virtual instruction, maintaining SOPs and knowledge-base content, administering an LMS, measuring training effectiveness with operational KPIs, coordinating with HR and operations, and adapting training to evolving tools and account requirements. The role requires at least three years of MSP or IT services experience, adult-learning and facilitation expertise, technical documentation skills, LMS administration experience, schedule flexibility, on-site availability, and travel as needed.
