Description
Provides first-line IT and cybersecurity service desk support in a 24/7 operational environment. The role manages and prioritizes PSA tickets, documents troubleshooting and client interactions, triages and classifies incidents, supports Microsoft 365, Windows, macOS, Active Directory, networking, and security requests, monitors alerts, and escalates critical events such as ransomware, business email compromise, account compromise, SIEM alerts, and outages. It requires strong communication and customer service skills, foundational IT, networking, and cybersecurity knowledge, rotating shift availability, and pursuit or completion of an associate or bachelor's degree in a related field.
