Summary from listing
NTT DATA is hiring a MuleSoft Production Support Engineer (L1/L2) to support and maintain MuleSoft-based integration platforms in production. The role covers incident management, troubleshooting, monitoring, minor bug fixes, enhancements, root cause analysis, ServiceNow ticket and change management, deployment validation, and on-call support. Candidates need 4–6 years of overall IT experience, including at least 3 years of MuleSoft production support experience, along with Mule 4, Anypoint Platform, API Manager, Runtime Manager, CloudHub, REST/SOAP, XML, JSON, Unix/Linux, and ITIL knowledge. ServiceNow experience is mandatory, while Splunk and other monitoring or CI/CD experience are preferred. The role requires flexibility for 24x7 support, including rotational shifts, weekends, and on-call duties.
