Description
Alta Resources is seeking a Multi-Channel Customer Care Representative to provide consultative, high-quality customer service and sales support across phone, email, chat, social media, letters, and fax. The role handles customer inquiries, escalations, product support, order updates, CRM and client-system data entry, reporting, survey testing, and limited data analysis while meeting service metrics and deadlines. Candidates need a high school diploma or equivalent, five years of customer service, sales, training, or member-retention experience (or relevant post-secondary education in lieu), strong written and verbal communication, empathy, problem-solving, multitasking, confidentiality, computer literacy, Microsoft Office skills, and accurate typing/data entry. The position is on-site during client-designated hours and is available in Neenah, Wisconsin; Brea, California; Fort Myers, Florida; Pasig City, Philippines; Belize City, Belize; and Mexico City, Mexico.
