Description
Alta Resources is hiring a Multi-Channel Customer Care Representative to provide professional customer service and sales support through inbound and outbound phone calls, email, chat, social media, letters, and fax. The role resolves customer issues, provides product support, identifies sales opportunities, maintains CRM and order records, and may assist with testing, reporting, and data analysis. It requires a high school diploma or equivalent, five years of experience in customer service, sales, training, or member retention, strong communication and analytical skills, and proficiency with Microsoft Office and Windows-based applications. The position is on-site during client-designated hours, with occasional off-site business functions, and is available in Neenah, Wisconsin; Brea, California; Fort Myers, Florida; Pasig City, Philippines; Belize City, Belize; and Mexico City, Mexico.
