Description
Muni-Link is hiring a Customer Support Specialist to provide first-line support to customers using its cloud-based utility billing software through phone, email, and live chat. The role troubleshoots software issues, documents interactions, trains customers, escalates problems, maintains CRM and customer records, and may handle assigned project tasks. It requires Microsoft business application skills, strong communication and customer service abilities, and the ability to learn software quickly. The position is hybrid, onsite and remote, in Altoona, Pennsylvania, and does not offer U.S. work authorization sponsorship.
