Description
HELPLINE is hiring a Monitoring Technician for a client in Lyon 3. The role involves monitoring technical environments, handling alerts, incidents, service requests, change tasks, tickets, and service requests; performing initial diagnosis and technical resolution; documenting work; escalating unresolved issues; and meeting SLAs. The position requires at least 1 to 3 years of similar experience and involves technologies including CA Spectrum, Splunk, Cisco, Veeam, and Service-Now. Benefits include health insurance, transport cost coverage, meal vouchers, referral bonuses, works council benefits, onboarding, training, mobility, and team stability.
