Description
The National Support Engineer serves as a subject matter expert for Stago North America’s installed diagnostic-instrument base, providing second-level technical support to Field Service Engineers and handling complex escalations, root-cause analysis, and detailed case reporting. The role analyzes service data and Power BI reports to improve instrument performance, reduce repair visits, optimize parts usage, and identify training needs, while also supporting customer training, product releases, digital tools, and special projects. Candidates must have an associate’s degree in a related field with at least five years of related experience, or an associate’s degree with three years of Stago experience; a related bachelor’s degree is preferred. The position requires strong diagnostic-instrument troubleshooting, data-analysis, communication, and cross-functional collaboration skills, along with a valid passport, current driver’s license, and up to 80% overnight travel in the United States and Canada.
