Description
The role provides Tier 1 enterprise IT help desk support to AFCENT users, troubleshooting and resolving incidents involving supported systems, network infrastructure, voice, and video. Responsibilities include monitoring performance metrics, escalating complex issues, performing Local Registration Authority duties, and supporting LAN and WAN environments. The position requires 3+ years of systems and network support experience, multiple certifications, LAN/WAN and firewall experience, DoD project support, availability for 24/7/365 rotational support, travel to CONUS sites, United States citizenship, and a current Secret clearance.
