Description
The Network and Systems Support Engineer provides remote and on-site support for network and system issues, including firewall, VoIP, routing, switching, Wi-Fi, and Cisco, HP, Aruba, Juniper, Fortinet, and Palo Alto devices. The role covers network troubleshooting, performance monitoring, WAP, router, switch, and firewall configuration, hardware replacement, inventory management, hosted IP voice support, and annual maintenance contract support. Required qualifications include Cisco certification, router and switch hardening, troubleshooting and issue resolution, server testing and basic diagnostics, hands-on Cisco networking experience, incident documentation, and strong communication skills.
