This role involves monitoring, managing, and resolving network incidents and problems, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The individual will own the entire incident lifecycle, from detection to resolution, including documentation and updating knowledge bases. They will also handle escalation management by coordinating with various internal teams, vendors, and external partners.
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CRMSan Francisco, CA, US
Salesforce is an AI CRM platform that brings companies and customers together through unified applications powered by agentic AI and data. Its applications help departments including sales, service, marketing, commerce, and IT work as one. The platform can start with sales, service, commerce, or marketing and add functionality as a business grows; customers only pay for what they use. Salesforce Starter is a free all-in-one suite of sales, service, and marketing tools designed for small businesses.
Who they serve
Salesforce’s applications are for departments including sales, service, marketing, commerce, and IT.
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