Summary from listing
Colt is hiring a Technical Lead, Assisted Services to manage and execute customer MACD (Move, Add, Change, Delete) requests for Premium Network Services. The role acts as the primary customer contact, validates requirements, implements IP, SD-WAN, and related network changes, troubleshoots issues, prepares Methods of Procedure, coordinates with solution and operations teams, and contributes to process improvements. The position requires IP networking, routing, SD-WAN, network management, troubleshooting, and customer communication skills, with SASE, ITIL, managed services, change management, automation, and relevant certifications desirable. Flexible working hours and the option to work from home are offered.
