The Tier 3 and Proactive Team Manager leads the Tier 3 and Proactive teams by coordinating with the NOC Manager, creating and executing action plans, scheduling shifts, conducting performance reviews and call calibrations, monitoring operations, administering disciplinary actions, and supporting agents and team leaders. The role also develops and maintains client documentation, standard operating procedures, quality assurance protocols, and compliance standards.
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white-label technical support servicesIrvine, CA, United States5001-10000
CallTek is a leading white-label company offering technical support and BPO services to technology operators and service providers. From field service to cloud monitoring, NOC and business continuity, CallTek offers the services and solutions that are needed to keep businesses performing and growing.