Description
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation in a client environment, resolving complex network, systems, security, and infrastructure issues while leading incident response, root cause analysis, monitoring, automation, and service improvement. The role coordinates with Tier 1 and Tier 2 teams, field technicians, vendors, and specialized engineers; manages routers, switches, firewalls, wireless controllers, SD-WAN, Microsoft 365, EDR, and security operations; and maintains documentation, compliance records, and continuous improvement initiatives. The position requires a bachelor's degree or equivalent experience, at least two years of network operations or NOC experience, and the ability to work on-site on a shifting schedule.
