Description
This role is a network operations and technical support position responsible for monitoring network health, triaging critical alerts, performing basic remote troubleshooting, coordinating with on-site staff for physical checks and power cycles, and managing vendor/RMA escalation until service is restored. The job requires a bachelor's degree or equivalent experience, 1-2 years in Tier 2 technical support, working knowledge of IP networking, routers/switches/access points, cabling, monitoring dashboards, and the ability to work onsite on a shifting schedule.
