Description
The IT Support Specialist will handle complex second-level support requests and incidents, analyze and resolve hardware and software issues, administer clients, servers, user accounts, and access rights, and support the installation, configuration, maintenance, updates, and optimization of IT systems and infrastructure. The role also involves collaboration with first-level support and external providers, documentation of solutions and changes, and participation in IT projects and internal system improvements. Applicants need an IT vocational qualification or comparable experience, relevant IT-support experience, knowledge of Windows Server, client management, networking, and Microsoft 365, strong German and English skills, and a service-oriented approach.
