Description
Intuit is hiring a Next Level Help Expert to provide expert-level technical support for complex and escalated QuickBooks product issues. The role owns customer cases through final resolution, educates customers, identifies trends, collaborates across support and product teams, and contributes to product and process improvements. It requires at least three years of technical support experience, deep expertise in at least two specified QuickBooks products, strong communication and problem-solving skills, and proficiency with Salesforce, CS Server, Excel, and GSuite.
