Description
Miratech is hiring a NICE CXone Support Engineer to provide Level 3 production support for NICE CXone contact center environments hosted on-premises and in the cloud. The role covers incident and outage management, root cause analysis, ACD, IVR, call routing, agent desktop, digital channels, cloud integrations, monitoring, deployments, troubleshooting, documentation, and operational improvements. Candidates need at least 7 years of NICE CXone/NICE inContact support experience, 4 years of Level 3 production support experience, and familiarity with contact center technologies, monitoring tools, cloud environments, APIs, and change management. The position offers remote work and includes health insurance, language courses, and a relocation program.
