Description
Miratech is hiring a NICE CXone Engineer to provide Level 3 production support for NICE CXone contact center environments across on-premises and cloud platforms. The role covers incident and outage management, root cause analysis, ACD, IVR, call routing, agent desktop, digital channels, cloud integrations, deployments, monitoring, troubleshooting, documentation, and operational improvements. Candidates need at least five years of NICE CXone/NICE inContact support experience, four years of Level 3 production support experience, and familiarity with contact center technologies, cloud environments, APIs, and incident management. The position offers remote work and includes health insurance, language courses, and a relocation program.
