The posting describes an operational support role focused on monitoring and managing NICE Trading Recording, Perform Management, NICE Interaction Management, WFM, and NICE Engage 6.12 systems. The role involves daily use of Nagios and PuTTY in Linux, assisting with alarming methods and procedures, handling on-call coverage, prioritizing issue resolution, connecting via WebEx and remote access to servers, and interacting with customers to resolve issues.
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