Description
The Night Shift Incident Manager leads and coordinates major IT incidents affecting NIH infrastructure, services, and users, serving as the primary decision-maker and communication authority. The role assesses incident severity, coordinates troubleshooting across internal and external teams, manages stakeholder updates, leads post-incident reviews, and provides weekend on-call coverage. It requires a bachelor’s degree with four years of related experience or an associate degree with six years of related experience, along with strong communication, leadership, problem-solving, and incident-management skills. The position is hybrid, with on-site work in Bethesda, Maryland, and telework from home, and requires the ability to obtain government customer clearance.
