Description
The NOC Agent - CSR serves as the initial client contact for audio-visual and media service issues, receiving requests through phone, email, chat, the Customer Portal, and automated monitoring systems. The role creates and tracks tickets, completes technician check-ins, makes outbound proactive-monitoring calls, updates clients, escalates issues as needed, and uses ConnectWise for incident and problem management. The position requires a high school diploma or graduation, strong communication and organizational skills, and is expected to be performed in the office five days per week on rotating shifts.
