Description
The NOC Engineer 4 role involves providing expert-level contributions to internal and external projects, engaging in independent work, and collaborating with other engineers and vendors to implement technology, diagnose problems, and resolve them within defined Service Level Agreements (SLAs), Scopes of Work (SOWs), and Standard Operating Procedures (SOPs). The engineer will independently resolve tickets, provide remote and/or field implementation and support, maintain infrastructure, deliver exceptional customer service, stay updated on industry best practices, generate reports, participate in customer reviews, manage tickets in ConnectWise, ensure timely resolution of issues according to SLA obligations, document thorough assignments, contribute to operational meetings, create SOPs, follow change management processes, and provide training.
