Description
Oyster is hiring an Offboard Operations Expert for its Lifecycle Operations Department to serve as the primary point of contact for customers and team members during sensitive employment and offboarding situations. The role handles complex individual cases and bulk offboardings, coordinates with HR, finance, product, legal, and customer service teams, maintains data accuracy and service metrics, improves workflows, and contributes to knowledge and project initiatives. It is a fully remote, fixed-term contract expected to end in July 2027, with a UTC -4 or -7 work location requirement and a requirement for 3+ years of customer service or customer-facing operations experience, including HR or people administration.
