Description
The Office Architecture Advisor will strengthen an IT service management project team supporting a migration to C2-ITSM, while also contributing to day-to-day operations. Responsibilities include organizing work and organizational transformation, implementing ITSM processes, optimizing forms and integrations, producing management reports, supporting CMDB analysis, documenting processes, training users, bridging operational needs with configurations, contributing to operational continuity, designing office solutions, updating architecture plans, conducting risk and cost-benefit analyses, and producing technology deliverables. The role requires a relevant bachelor's degree, 10 years of IT experience including 8 years as an office architecture advisor, three engagements exceeding 220 person-days as an office architecture advisor, and four years of experience with incident, change, and problem management tools, particularly C2 ITSM.
