Summary from listing
The Program Assistant serves as a team leader within the department, reporting to supervisors and managers. Responsibilities include training and retraining employees, preparing quality assurance and reconciliation reports, auditing payments and refunds, resolving payment discrepancies, posting payments and refunds, reviewing unidentified payments, researching missing remittances, resolving CRM issues, supporting department implementations, and recording bank lock box transactions. The role requires a high school diploma or GED, EPIC training, Microsoft application proficiency, and knowledge of payment posting, refund processing, and insurance remittances.
