Description
The Office Experience Lead will lead front-of-house hospitality operations in a professional office environment, serving guests, clients, and associates from arrival to departure. The role oversees meeting-room readiness, catering coordination, event execution, front-facing space standards, vendor relationships, and service issues, while training and mentoring Hospitality Coordinators. It also develops hospitality procedures, maintains service standards, and continuously improves the workplace experience. The position requires a high school diploma or equivalent, 3–5 years of hospitality, guest services, or customer service experience, strong leadership and communication skills, and proficiency with Microsoft Office and scheduling.
