Description
AFCA is hiring an Ombudsman to make fair, consistent, and timely decisions on standard and complex consumer complaints, including as part of a panel. The role requires senior legal qualifications and significant experience in consumer resolution, with a background in banking, telecommunications, digital platforms, an EDR scheme, regulatory agency, or private practice. Responsibilities include adjudicating complaints, providing professional and technical leadership, coaching adjudicators and case workers, and influencing industry standards. The role is Board-appointed, hybrid, and offers flexible work arrangements and inclusive leave options.
