Summary from listing
The On-Call Coordinator manages and coordinates in-home care services during assigned on-call rotations, serving as the primary contact for clients, caregivers, and families outside standard office hours. The role handles scheduling, caregiver availability, missed-clock-in/out issues, client and caregiver concerns, warm handoffs, documentation, escalation, and compliance, while supporting office staff and potentially working as a caregiver during staffing emergencies. It follows a repeating 28-day rotation with evenings, overnights, weekends, holidays, and occasional weekdays, with training in the office and work performed remotely during on-call hours.
